![]() ![]() I want 24/7 history, but I don’t need 60 days of history, nor do I want to spend more than double the amount for one camera. The only thing the rep would offer to do is set me up with the new Nest Aware plans, but those don’t meet my needs. The sequence of events also confused me because I couldn’t find any charge for Nest Aware in my bank account. The customer service rep couldn’t explain why, nor could she explain why I didn’t get an email about the service being canceled. That’s because the second attempt to charge my card succeeded.īut then, apparently, the day I noticed the issue, Google canceled the service. When I asked why I didn’t get an email warning me of the problem, she explained it wasn’t necessary. The first attempt to take my payment failed. From what this rep could explain, the initial issue was my credit card. My first round with Nest Customer service was informative, if not unhelpful. So I began to wonder if there was another problem, and I just happened to catch the expired credit card before it became an issue. And if a payment fails, every company I know of sends an email out hoping to fix the problem and take your money, but that didn’t happen here. That seemed odd every service I’ve ever used has sent out pre-empting warnings about credit cards getting ready to expire. I checked my trash bin and Spam and found nothing. I only had the usual semi-frequent Nest marketing emails. I checked my email thoroughly, but Nest hadn’t reached out to warn me about any payment issues or expired cards. All I needed to do was update the expiration date to match the replacement card the numbers hadn’t even changed. I immediately went to my account and discovered the most likely problem-my credit card on file had expired a month ago. What I did have was an offer to buy Nest Aware in the Nest app. I had no history, no saved faces, none of my usual features. The problem started late last week when I attempted to check my overnight video doorbell footage and discovered I couldn’t. I was content to stay on my $5-a-month grandfathered plan, especially since that provided 24/7 video history, a feature I use more often than you’d think. I only own the Nest Doorbell (formerly Nest Hello) and had no interest in picking up new Nest cameras. ![]() You also can’t add cameras to the grandfathered plans. The bad news is, if you ever switched to the new plans or stopped subscribing, there’s no going back. The good news is that if you were on the old plans, you could stay on them. You can either pay $6 a month with no 24/7 video history-just event recordings-or $12 a month for 60 days of 24/7 history. The second generation of Nest Aware does make owning multiple Nest Cameras less expensive, but the overall plans cost more and, in one case, provide fewer features. All other features were the same, and every Nest Camera you owned required a separate subscription. You had two choices: either $5 a month with five days’ worth of 24/7 recording, or $30 a month for 30 days of 24/7 video. Originally, Nest Aware was a simple affair that grew expensive if you owned multiple Nest Cameras. ![]()
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